Suivi de commande

Track order easily and stay up to date on every step of your delivery journey with The Soft Space. We want to make sure your cozy essentials reach you as quickly and smoothly as possible.

How to Track Your Order

To track your order, simply enter your order number and the email address used at checkout into the tracking form below. You will instantly be able to see the current status of your shipment, the estimated delivery date, and the real-time location of your package. We recommend saving your order confirmation email so you can track your order at any time.

Order Processing & Shipping Times

We process all orders within 1–3 business days. Once your order has been shipped, you will receive a confirmation email containing your tracking number. Standard delivery typically takes 7–15 business days depending on your location. Please allow up to 24 hours for your tracking information to update after you receive your shipping confirmation.

Haven't Received Your Tracking Email?

If you placed your order more than 3–5 business days ago and have not received a shipping confirmation, please check your spam or junk folder first. If it is not there, contact our support team and we will help you track your order right away.

Need Further Assistance?

If your tracking information has not updated in more than 5 business days, or if you believe your package may be lost or delayed, please reach out to us directly. Our team is available to help you track your order and resolve any delivery issues as quickly as possible.

At The Soft Space, every order matters to us. We are committed to ensuring your shopping experience is as warm and comfortable as the products we deliver to your door.