FAQ

Welcome to The Soft Space frequently asked questions page. Here you will find answers to the most common questions about our products, orders, shipping, returns and more. If you cannot find the answer you are looking for, please contact our support team directly.

Orders

How do I place an order? Simply browse our collections, add your favourite items to your cart and proceed to checkout. We accept all major payment methods for a smooth and secure shopping experience.

Can I cancel or modify my order? Orders can be modified or cancelled within 24 hours of being placed. Please contact us as soon as possible and we will do our best to accommodate your request.

Shipping

How long does delivery take? Standard delivery takes 7–15 business days depending on your location. You will receive a tracking number once your order has shipped.

Do you offer free shipping? Yes, we offer free shipping on qualifying orders. Check our shipping policy for full details.

Returns & Refunds

What is your return policy? We accept returns within 30 days of delivery for unused items in original condition. Please visit our return policy page for full details — this is one of our most frequently asked questions.

How long do refunds take? Refunds are processed within 5–10 business days after we receive and inspect your returned item.

Products

How do I care for my blanket or pillow? Most of our products are machine washable on a gentle cycle with cold water. Please refer to the care label on your specific product for detailed instructions.

What sizes are available? Sizes vary by product. Please check the product description page for specific dimensions and size options.

Still Have Questions?

If your question is not covered in our frequently asked questions, please reach out to our customer support team. We are always happy to help.