Shipping Policy | The Soft Space

Welcome to The Soft Space shipping policy. This page outlines everything you need to know about how we process, ship and deliver your orders.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. You will receive a confirmation email once your order has been shipped, including your tracking number.

Shipping Rates & Delivery Times

Our shipping policy includes free standard shipping on qualifying orders. Delivery times vary depending on your location. Standard shipping typically takes 7–15 business days. Please note that delivery times are estimates and may vary due to carrier delays or customs processing for international orders.

International Shipping

We ship to multiple countries worldwide. International orders may be subject to customs duties and import taxes, which are the responsibility of the customer. Please check your local regulations before placing an order. Our shipping policy applies to all international shipments.

Order Tracking

Once your order has shipped, you will receive an email with your tracking number. You can use this number to track your order at any time via our Track Order page. If your tracking information has not updated within 5 business days of shipping, please contact our support team.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery window outlined in our shipping policy, please reach out to us. We will investigate the issue with the carrier and work to resolve it as quickly as possible.

Contact Us

If you have any questions about our shipping policy, please contact our customer support team. We are happy to help with any shipping-related inquiries.