Return Policy | The Soft Space

Welcome to The Soft Space return policy. We want you to be completely satisfied with every purchase. If for any reason you are not happy with your order, our return policy is here to make the process as simple and stress-free as possible.

Eligibility

Our return policy covers items that are unused, unwashed and in their original condition with all tags attached. Returns must be initiated within 30 days of the delivery date. Items that have been used, damaged, or altered are not eligible for return under our return policy.

How to Initiate a Return

To start a return, please contact our customer support team with your order number and the reason for your return. Our team will review your request and provide you with return instructions. Please do not send items back without first contacting us, as unauthorized returns may not be accepted.

Refunds

Once we receive and inspect your returned item, we will notify you by email. If your return is approved under our return policy, a refund will be issued to your original payment method within 5–10 business days. Please note that original shipping fees are non-refundable.

Exchanges

We currently do not offer direct exchanges. If you would like a different item, please initiate a return under our return policy and place a new order for the item you want.

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will resolve this promptly at no additional cost to you.

Contact Us

If you have any questions about our return policy, please reach out to our support team. We are committed to making your experience with The Soft Space as smooth and comfortable as possible.